{
  "id": "fedex-claims",
  "parentId": "support",
  "name": "FedEx Claims",
  "description": "Start the claims support workflow for a lost, damaged, or missing-content shipment.",
  "lifecycleStatus": "ACTIVE",
  "replacedById": null,
  "countries": [
    {
      "countryCode": "KE",
      "countryName": "Kenya",
      "region": "MEISA",
      "serviceModel": "GSP",
      "available": true,
      "contentEndpoints": [
        {
          "id": 7,
          "type": "SELF_SERVICE",
          "locale": "en-ke",
          "url": "https://www.fedex.com/en-ke/new-customer/how-to-file-a-claims.html",
          "notes": "Seeded from the KE localized public discovery review on 2026-08-14; validate exact page role, ownership, and operational eligibility.",
          "createdAt": "2026-08-17T11:29:15.972Z"
        }
      ],
      "updatedAt": "2026-08-17T11:29:15.972Z"
    },
    {
      "countryCode": "NL",
      "countryName": "Netherlands",
      "region": "EU",
      "serviceModel": "DIRECT",
      "available": true,
      "contentEndpoints": [
        {
          "id": 47,
          "type": "ENTRY_POINT",
          "locale": "en-nl",
          "url": "https://www.fedex.com/en-nl/customer-support/contact.html?intent=4",
          "notes": "Localized claims intent in the current customer-support workflow.",
          "createdAt": "2026-08-17T11:29:15.972Z"
        },
        {
          "id": 48,
          "type": "ENTRY_POINT",
          "locale": "nl-nl",
          "url": "https://www.fedex.com/nl-nl/customer-support/contact.html?intent=4",
          "notes": "Localized claims intent in the current customer-support workflow.",
          "createdAt": "2026-08-17T11:29:15.972Z"
        }
      ],
      "updatedAt": "2026-08-17T11:29:15.972Z"
    },
    {
      "countryCode": "US",
      "countryName": "United States",
      "region": "US",
      "serviceModel": "DIRECT",
      "available": true,
      "contentEndpoints": [
        {
          "id": 162,
          "type": "ENTRY_POINT",
          "locale": "en-us",
          "url": "https://www.fedex.com/secure-login/en-us/",
          "notes": "Authenticated entry to the current FedEx Claims Online workflow.",
          "createdAt": "2026-08-17T11:29:15.972Z"
        },
        {
          "id": 163,
          "type": "SELF_SERVICE",
          "locale": "en-us",
          "url": "https://www.fedex.com/en-us/customer-support/claims.html",
          "notes": "US claims workflow, instructions, FAQs, and current-tool migration notice.",
          "createdAt": "2026-08-17T11:29:15.972Z"
        }
      ],
      "updatedAt": "2026-08-17T11:29:15.972Z"
    }
  ]
}